FAQ
Have Questions?
Have questions about placing an order, managing returns, or submitting your prescription? We’re here to help you every step of the way!
Ready to order? Just have your employee information on hand. If you’re ordering prescription lenses, make sure you also have a copy of your prescription and your PD (pupillary distance). If your PD isn’t on your prescription, simply contact your doctor.
For non-Rx options, your employee information is all you need!
Don’t worry about payment – your employer covers the cost! There’s no charge to you, and you won’t need a card to check out.
Submitting your prescription is easy! Upload it during checkout or email it to us by clicking here.
You can expect your new glasses at your store within 7-10 business days.
No problem! Just contact us for return instructions based on your specific order.
You’re eligible to order one pair of glasses and lenses each year.
Absolutely! We offer a 1-year warranty on your glasses and lenses for your peace of mind.
Our glasses are available for employees only through this program. However, if you’re interested in purchasing additional pairs for yourself, friends, or family, please visit ChaosRXOptics.com to explore our offerings!